• Documentation
  • Introduction
    • The member journey
  • Training
    • Create a program
    • Courses and sections
    • Lessons, media and publication
    • Milestones and paths
    • Tasks and deliverables
    • Cohorts and groups
  • Student & Community
    • Joining a school
    • Learning and resuming
    • Submitting and revising work
    • Calendar and lives
    • Spaces and questions
    • Reading progress
  • Coaching
    • Roles and assignments
    • Member context and work queue
    • Reviews and feedback
    • Sessions and interventions
    • Cohort cockpit and live operations
  • Leads & Qualification
    • People, leads and applications
    • Contacts and import
    • Qualification forms
    • Application triage
  • Setting & Booking
    • Setter scope
    • Sales availability
    • Share a booking link
    • Prospect booking
    • Agenda and booking management
    • Prepare a call and share its meeting link
  • Closing, Offers & Payments
    • Closer scope
    • Compose an offer
    • Share a nominal payment link
    • Buyer checkout and access
    • Instalments
    • Offline payment
    • Track payment and access failures
    • Stripe school account
  • Administration & Integrations
    • Organization roles and domains
    • API keys and tenant binding
    • Webhooks
    • Payment setup
  • API quickstart
  • API reference
    • Connect with MCP
    • Enrollments
      • GETGet the enrollment timeline
      • GETGet the coaching briefing
      • POSTPause an enrollment
      • POSTResume an enrollment
      • POSTExtend a deadline
      • POSTTransfer an enrollment
      • POSTClose an enrollment
      • POSTSubmit an outcome measure
      • GETList outcome measures
      • GETList deadline extensions
      • DELETECancel a deadline extension
      • GETList enrollments
      • POSTEnroll a person
    • Cohorts
      • GETGet the cohort cockpit
      • GETList the enrollments behind a cockpit signal
      • PATCHConfigure a cohort
      • POSTMove a cohort to another phase
      • POSTCreate a cohort
      • POSTChange a cohort's status
    • Coaching sessions
      • GETList coaching sessions
      • GETGet a coaching session
      • POSTRecord a coaching session
      • POSTAppend coaching session entries
    • Interventions
      • GETList interventions
      • POSTPlan an intervention
      • POSTClose an intervention
    • Live sessions
      • PATCHRecord live attendance
      • GETList live attendance
      • GETRead one enrollment's attendance
      • GETList live sessions
      • POSTSchedule a live session
      • PATCHUpdate a live session
      • POSTCancel a live session
      • GETGet live session
    • Programs
      • GETList programs
      • POSTCreate a program
      • GETRead a program
      • PATCHUpdate a program
      • POSTArchive a program
      • POSTRestore a program
    • Courses
      • GETList the courses of a program
      • POSTCreate a course
      • PATCHUpdate a course
      • POSTRename a course
      • POSTArchive a course
      • POSTReorder the courses of a program
      • POSTUpload a course cover
    • Sections
      • GETList the sections of a course
      • POSTCreate a section
      • POSTRename a section
      • POSTDissolve a section
      • POSTReorder the sections of a course
      • POSTMove a lesson into a section
      • DELETETake a lesson out of its section
    • Lessons
      • GETList the lessons of a program
      • POSTCreate a lesson
      • GETRead a lesson
      • PATCHUpdate a lesson
      • POSTPublish a lesson
      • POSTArchive a lesson
      • POSTMove a lesson to another course
      • POSTReorder the lessons of a program
      • POSTAttach a resource
      • DELETEDetach a resource
      • POSTReorder the resources of a lesson
      • POSTUpload a lesson resource
      • POSTUpload a lesson video
      • GETRead a lesson by its identifier
      • PATCHUpdate a lesson by its identifier
      • GETRead the discussion of a lesson
      • POSTComment on a lesson
    • Milestones
      • GETList the milestones of a program
      • POSTCreate a milestone
      • PATCHUpdate a milestone
      • POSTArchive a milestone
      • POSTReorder the milestones of a program
      • GETList the contributions of a milestone
      • POSTAttach a contribution
      • DELETEDetach a contribution
    • People
      • POSTImport people
      • POSTLink a duplicate person
      • DELETEUnlink a duplicate person
    • Delivery analytics
      • GETGet delivery analytics
    • Sales availability
      • GETRead sales availability
      • GETPreview sales slots
      • PUTReplace sales availability
      • GETList eligible sales closers
    • Community
      • POSTUpload an attachment
      • POSTAttach to a thread
      • POSTCreate a space
      • POSTPost a thread
      • POSTReply to a thread
      • POSTLink a thread
      • GETList spaces
      • GETRead a thread
      • GETSearch the community
    • Offer payments
      • POSTPause automatic charging
      • DELETEResume automatic charging
      • POSTCharge an instalment now
      • GETGet collections dashboard
    • Member tasks
      • POSTCreate a member task
      • GETList the tasks of a milestone
      • PUTUpdate a member task
      • POSTArchive a member task
      • POSTReorder the tasks of a milestone
      • GETRead a task
      • GETList program tasks
    • Deliverables
      • POSTCreate a deliverable
      • GETList the deliverables of a task
      • GETGet a deliverable
      • PUTUpdate a deliverable
      • POSTArchive a deliverable
    • Groups
      • GETList groups
      • POSTCreate a group
      • GETGet a group
      • PATCHUpdate a group
      • POSTAdd a Group membership
      • DELETERemove a Group membership
    • Paths
      • GETList program paths
      • POSTCreate a path
      • GETGet a path
      • PATCHVersion or promote a path
    • Webhooks
      • GETList webhook subscriptions
      • POSTCreate a webhook subscription
      • GETGet a webhook subscription
      • PATCHUpdate a webhook subscription
      • DELETEDelete a webhook subscription
      • POSTVerify a webhook subscription
      • POSTRotate a webhook secret
      • POSTPause or reactivate a webhook subscription
      • GETList webhook deliveries
      • GETGet a webhook delivery
      • POSTReplay a webhook delivery
    • Media
      • GETList media
      • POSTUpload a media
      • PATCHRename a media
      • DELETEDelete a media
    • Bookings
      • GETList the open slots of a booking link
      • POSTSave a booking lead
      • POSTBook a call for a prospect
      • GETGet booking details
      • GETList bookings
      • GETGet booking
      • PATCHUpdate booking details
      • GETGet booking agenda
      • GETGet closer meeting link
      • GETList person bookings
      • PUTSet closer meeting link
      • GETList booking links
      • POSTSend a booking email
      • GETRead booking follow-up
      • POSTCreate booking link
      • GETGet booking link
      • PUTRecord booking attendance
      • GETRead booking reminder settings
      • PATCHUpdate booking link
      • POSTReschedule booking
      • PUTSet booking reminder settings
      • POSTCancel booking
      • GETList booking reassignment candidates
      • POSTReassign booking
      • GETList booking reschedule slots
      • GETList booking reassignment slots
    • My learning
      • GETList my enrollments
      • GETGet my learning context
      • GETList my lessons
      • GETGet one of my lessons
      • GETList my agenda
      • GETGet my lesson note
      • PUTSave my lesson note
      • DELETEDelete my lesson note
      • GETList my lesson notes
      • GETGet my lesson's agent section
      • GETList my tasks
      • GETRead my submission
      • POSTOpen my submission draft
      • PUTSave my submission draft
      • POSTSubmit my work
      • POSTResubmit my work
    • Forms
      • GETList forms
      • POSTCreate a form
      • GETGet a form
      • PATCHUpdate form identity
      • DELETEDelete a form
      • PUTSave form definition
      • PUTSet form theme
      • PUTSet form qualification
      • PUTSet submission mode
      • PUTOpen or close a form
      • POSTPublish a form
      • POSTUnpublish a form
      • GETList form responses
      • GETGet a form response
      • GETRead form statistics
      • POSTRetry response qualification
      • GETRead form definition
      • GETRead form theme
      • GETRead form qualification
      • GETRead form submission-settings
      • GETRead form identity fields
      • PUTSet form identity fields
    • Calendar connections
      • GETList calendar connections
      • GETRead a calendar connection
      • POSTRequest calendar consent
      • GETList writable calendars
      • PUTSelect a calendar
      • DELETEDisconnect a calendar
    • Offers
      • GETList offers
      • POSTCreate an offer
      • GETGet an offer
      • PATCHUpdate an offer
      • GETGet composer options
    • Responsibilities
      • GETList responsibilities
      • POSTAssign a responsibility
      • DELETERemove a responsibility
    • Submission reviews
      • GETList submission reviews
      • GETRead a submission review
      • POSTTake a submission in review
      • POSTDecide a submission review
    • Closers
      • GETList closer invitations
      • POSTInvite a closer
      • POSTResend a closer invitation
      • DELETECancel a closer invitation
      • GETRead commercial responsibility
      • PUTAssign commercial responsibility
      • GETRead my sales availability
      • PUTUpdate my sales availability
      • GETRead my closer setup
    • Personal preparation
      • GETRead my work profile
      • PATCHUpdate my work profile
      • GETRead my preparation
    • Video library
      • GETList video resources
      • GETGet a video resource
      • POSTPublish a video resource
      • PATCHUpdate a video resource
      • POSTUnpublish a video resource
      • POSTRepublish a video resource
    • Video questions
      • POSTAsk a question
      • GETList my questions
      • GETGet my question
      • GETList received questions
      • PATCHAssign a question
      • POSTAnswer a question
      • POSTCancel a question
  1. Documentation
  3. Closing, Offers & Payments
  5. Track payment and access failures
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Track payment and access failures

PreviousOffline paymentNextStripe school account

Open Sales → Payments for the school's payment schedule and failed or overdue lines, if your role permits it. Open the offer's payment detail to separate a failed charge from a successful charge whose access fulfilment failed. The offer detail may provide an access retry action. Record any settlement only after verifying the external payment.

A closer's offer access does not grant the whole-school payments view. The Offer payments API covers charging controls, not the whole payment dashboard or refund processing.